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Help and Questions

Help and Questions

How to register?

To register, nothing complicated, click "Login " on the top right of the page.
Enter your email address, click "Create Account" and fill in the required fields *.
How to order?
To order, nothing more simple:


  • Add the products you want in the basket "Add to Cart"
  • Click on "Order"
  • A summary page, add your "voucher" if you have one and click on ok
  • Sign in if you are already registered, order as a guest if you are "pressed" or create an account for later discounts.
  • Select your mode of delivery depending on the country, speed and price
  • Accept the terms and conditions of sales
  • Choose your currency payment method
  • Confirm your order.

How to Add a voucher?
A summary page of your order, add your "voucher" if you have one in the box and click on infact "ok"
How to Pay?
Select the payment method that suits you best

- Paypal: Enter your Login and Password then Click "Pay"
- BankWire: Take the details of our bank (after the commands) and go to your to complete the transaction (normally takes 3 days depending on the two banks)
- Secure online payment by credit card (HiPay): Click on "Pay by HiPay" then complete fields correctly entered


HiPay can use the cards of all European countries, not just credit cards.
How to Contact You?
Just click on Contact
FAQ (Frequently Asked Questions)

Do you know my billing information?


No banking information is transmitted to D-Pharma (card number, expiry date, security code ...). Only the payment agreement is transmitted to us by HiPay
Whatever the chosen means of payment, your payment is processed with the highest level of security by Ogone. All your data and the transaction itself are fully encrypted and completely secure (https:// and padlock).


I can not find a product do?

Make sure you have spelled correctly, it is free delivery to your country or state or contact us!
My order is still not gone?
Depending on the day or stock (s) ordered products can be delayed to send, but you are always informed by email and you have the right to request a refund of the order if time does not suit you.
My order is still not delivered?

In case the information encoded in the order are quite right, the delivery times mentioned in our pages are estimates provided by the carrier so just 90%. If your parcel is delayed it is certainly due to climatic conditions, accessibility of your site or customs (outside the EU)
How to book a product?


Order or not and Pay Online

To book our product (s), order products and choose the delivery method " Store Express Check Out " method of payment " Cash on Delivery "
It will do more than come to the pharmacy to set and retrieve your order.
I found cheaper aillor how to get a refund?


Contact Customer Service, and join the internet address of the product concerned (cheaper than at home) and the difference will be given as a voucher.