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Terms and conditions of use

Conditions of use


These General Conditions of Sale apply to all business transactions for products sold by Pharmacy Flanders in his internet pharmacy D-Pharma, to the exclusion of all other conditions (unless otherwise express written contradictorily agreed by the parties). The mere fact of placing an order by the vector D-Pharma website entails adherence to the terms and conditions set out below.


The terms used in these terms and conditions or visit D-Pharma must be understood in the following way:
2.1. D-Pharma: the website of a Belgian Pharmacy on which products are presented and sold to customers. The set of domains (. Eu. Be. Fr. Nl, ...) and related URLs are listed under the name D-Pharma.
2.2. Customer: any natural or legal person legally capable of passing control product (s) by the vector D-Pharma Site.
2.3. Order: request a contract of sale by the customer between Flanders and Pharmacy pharmacy internet client D-Pharma for products presented by D-Pharma.
2.4. Fact Sheet: means information (texts, photos, graphics, filing system by category, ...) related to a product offered for sale on the site of D-Pharma.
2.5. Products: all goods offered for sale by pharmacies by the vector of its internet pharmacy D-Pharma.
2.6. Transaction: all operations, security, authorizations and agreements in payment for goods ordered by credit card or any other means of virtual transaction offered on the site.


The customer acknowledges having read these general conditions of sale and said, placing the order, accept them without reservation. Validating the order implies acceptance of terms and conditions of sale.


Pharmacy Flanders sells online products (Article 5) usually sold in pharmacies, excluding drugs prescription.
The client connects to the website and filling his shopping cart, ordering products passes he chose browsing the site (Article 6). Products purchased are paid online using one of the solutions offered on the site (Article 8). D-Pharma confirms the acceptance of the order by e-mail, and products are delivered to the customer within a specified period (Article 7).


Only products for which a "product page" is published on the site D-Pharma may be a sale. Belgian legislation prohibiting the export of drugs (including medicines obtained without a prescription), only drugstore products are offered for sale to customers resident in Belgium.


6.1. All information provided by the customer during the encoding of data inherent in his order, commit it. D-Pharma can in no way be held responsible for errors made by the customer in the name and address of the recipient of the order (delivery address, billing address in particular) and delays in delivery or failure to deliver the ordered products that could cause these errors.
6.2. The automatic registration systems as proof of the nature, content and date of the order.
6.3. Upon receipt of the application control, D-Pharma confirms the client's acceptance of the order by sending a confirmation message to the e-mail that it was sent by registering the order. The sale will be concluded only after the dispatch of the order confirmation.
6.4. Generally and without justification required, D-Pharma reserves the right to refuse or cancel any order from a customer, especially in case of payment problem of the order in question or dispute concerning the payment of a previous order.
6.5. All the products are in stock. If the product ordered is not immediately available or more, D-Pharma informs the customer of delivery by email. If the given time does not satisfy the customer, he can choose to change or cancel the order.
6.6. Only persons legally capable can order.
6.7. It can be ordered via the website a medical device marketed in Belgium not included in the lists. For this purpose, please send an email via the Contact page.


7.1. After confirmation of the order and acceptance of payment from the body of the transaction (HiPay), D-Pharma is committed to ship ordered products to the customer at the delivery address stated within a period generally between 1 and 2 days depending on the destination. All details regarding delivery times are available on the website of D-Pharma.
7.2. By placing an order, the customer agrees to pay when receiving goods, all taxes, duties, taxes and other current and future due on delivery of the products ordered. The liability of the Pharmacy Flanders can in no way be held liable in this regard.
7.3. Delivery is made by the company BPost for all countries. Delivery rates and deadlines are available on the D-Pharma. No compensation may be claimed from D-Pharma or the carrier by the customer in case of late delivery.
7.4. Upon receipt of the goods ordered, the customer or the recipient must check the condition of the product delivered and be aware of their conditions of employment contained in the operating instructions supplied with it. In the event that one or more of the products ordered are missing or damaged, the customer or the recipient must immediately make the necessary reservations to the carrier at the time of delivery.
7.5. If a package is not received despite the passage of the carrier will be deposited in the nearest relay station, after a waiting period 15 days he returned to D-Pharma and the recipient is notified by e-mail . Additional delivery may be requested by the purchaser and shall bear the costs (even if the first shipment was made free).
7.6. Clients or recipients are strictly forbidden to sell the products partially or the total products.


8.1. In accordance with the legislation in force for distance selling (Law of April 6, 2010), the client has the right to waive the purchase (excluding drugs, foods and medical devices, except in the case of default) without penalty and without giving any reason. The customer has a period of 14 calendar days from receipt of goods ordered to return to the Pharmacy Flanders against exchange or refund. To obtain reimbursement or whether the exchange process, the customer must return at their own expense and under the responsibility of the new products (with delivery) in their original packaging, undamaged, with all accessories possible (among others such as user manuals and documentation) to the following address: D-Pharma - Vlaamsesteenweg 101-1000 Brussels (Belgium).
8.2. If the products are returned to D-Pharma in the conditions and deadlines above, D-Pharma agrees to reimburse the sums paid by the customer less the cost of random transfer (except shipping). In the case where the cost of deliveries were initially supported by D-Pharma (order worth giving entitlement to a 'free shipping' or in the case of promotion) these costs are deducted from the amount refunded to the customer. The repayment is made within a maximum period of one month from the date of receipt of the goods by D-Pharma.
8.3. There is a right of waiver only applied before sending the parcel. This waiver must be communicated to us via the Contact page.


9.1. The price on the products does not include transportation costs.
9.2. The price indicated in the order confirmation is the final price including all taxes and VAT. This price includes the price of products, handling, packaging and storage of goods, the transportation charges.
9.3. D-Pharma reserves the right to change prices at any time but the products are charged based on the rates in effect at the time of order entry.
9.4. Prices & drugs and medical devices are valid until price changes accepted by the Ministry of Economic Affairs.


10.1. The product price is payable by means of payment offered on site the day of placing the order.
10.2. As protection against fraudulent use of payment instruments used for the transaction including as a result of piracy against possible disputes that the payment of the price control is provided by the company HiPay.
10.3. The order validated by the customer becomes effective when the central bank payment and secure society HiPay have given their consent to the execution of the transaction. In case of refusal from payment secure bank or company HiPay, the order will be automatically canceled and the customer notified via email.
10.4. Information regarding the order are subject to automated processing of data which is responsible HiPay. The automated processing of data intended to fight against fraud credit card. D-Pharma is the recipient of the data related to the command. The default data transmission in connection with the order prevents the execution and analysis of the transaction. In case of fraudulent use of a credit card, reporting irregular or abnormal, the coordinates in relation to the command associated with this payment may be the subject of an entry in a payment incident file.


11.1. D-Pharma and Pharmacie de Flandre can not under any circumstances and in any way be held liable for damages of any kind that may result from improper use of products sold.
11.2. The liability of D-Pharma, Pharmacie de Flandre or pharmacist holder may still be sought for any changes in the products that are the result of manufacturers.
11.3. The liability of D-Pharma / Pharmacie de Flandre will, in any event, exceed the amount of the order and could not be blamed for simple errors or omissions that may occur despite all the precautions taken in the presentation products. Notably, the photos on the site are provided for informational purposes. In any case, a modification of the container or the contents of a product can not be invoked in cases of discrepancy over the photos available on the site. Notices published in the data sheets are only indicative. The customer agrees to carefully read the instructions displayed by the manufacturer or the product packaging. It is this manual that contains information (including dosages and cons-indications) that the user must follow.
11.4. This site contains links to other websites. Neither D-Pharma, Pharmacie de Flandre or pharmacist holder can not be held responsible for the current or future contents of these sites or the content of external sites which have a link to the D-Pharma.


12.1. In no event shall D-Pharma, Pharmacie de Flandre can not be held responsible for non-compliance with regulations and laws in force in the receiving country. The potential liability of D-Pharma / Pharmacie de Flandre is exclusively limited to the value of the product in question, determined at the date of sale.
The customer may contact customer service by filling out the form available on the website of D-Pharma under 'Contact Us'.


13.1. Collection of personal data carried out for purposes of distance selling is required, this information is essential for the processing and delivery of orders. The lack of information leads to the non-validation of the order.
13.2. D-Pharma respects the Belgian law of 8 December 1992 relating to the processing of personal data, as amended by Act of 11 December 1998, which takes account of European directives on 24 October 1995.
This law provides that the company collects personal information must have the consent of the person concerned, the data must be accurate and must be collected for a specific purpose, clear and legal. Everyone must have access to personal data and the right to modify them. According to the law, the processing of personal information about customers has been declared to the Commission for the protection of privacy. The customer has a right to access, modify, rectify and delete data concerning him, he can exercise with D-Pharma.
13.3. D-Pharma and Pharmacie de Flandre undertake never to disclose information on its customers to third parties.


Texts, mises-en-page, illustrations, photos, datasheets and other materials on this site are protected by copyright and, in general, the principles of intellectual property law. Site Content D-Pharma may be copied either in whole or in part. It can not be modified or placed on another website or published in any form without prior written permission of D-Pharma. This site may also contain text, images and other material protected by copyright of third parties. D-Pharma nor do any manner and in any case the permission to use their intellectual property or that of third parties.


In case of difficulties in the implementation of this contract, the client and D-Pharma reserves the right, prior to any legal action to seek an amicable solution. Otherwise, only the courts of Brussels are competent to do it, whatever the place of delivery of goods or the client's home.

Contracts and all legal relations between the customer and D-Pharma / Pharmacie de Flandre are subject to Belgian law